Return and Exchange Policy
Return and Exchange Policy
Thank you for your purchase! We strive to provide high-quality digital products that bring joy and value to your creative journey. Because our products are delivered digitally, there are unique considerations for returns and exchanges. Please review the policy below carefully.
Digital Product Refund Policy
Due to the nature of digital products, all sales are final once the files are downloaded or accessed. We are unable to offer refunds for:
• Instant downloads (e.g., digital coloring books, printable journals, etc.).
• Customized or personalized digital products where files are created specifically for you.
However, your satisfaction is our priority. If you encounter any issues with your purchase (e.g., incomplete or corrupted files), we will gladly work with you to resolve the problem.
Exchanges and File Issues
If you received the wrong file or experienced any technical difficulties, we will:
- Provide the correct file.
- Offer a replacement.
Please contact us at fran@fransdigitals.com with your order details and a description of the issue within 7 days of your purchase for assistance.
Eligibility for Resolution
To help us resolve any concerns, please provide:
• Your order confirmation or receipt.
• A description or screenshot of the issue.
Our team will respond within 48 hours to resolve your request.
Contact Us
We’re here to help! If you have any questions or concerns about your purchase, feel free to reach out at fran@fransdigitals.com.
Thank you for your purchase! We strive to provide high-quality digital products that bring joy and value to your creative journey. Because our products are delivered digitally, there are unique considerations for returns and exchanges. Please review the policy below carefully.
Digital Product Refund Policy
Due to the nature of digital products, all sales are final once the files are downloaded or accessed. We are unable to offer refunds for:
• Instant downloads (e.g., digital coloring books, printable journals, etc.).
• Customized or personalized digital products where files are created specifically for you.
However, your satisfaction is our priority. If you encounter any issues with your purchase (e.g., incomplete or corrupted files), we will gladly work with you to resolve the problem.
Exchanges and File Issues
If you received the wrong file or experienced any technical difficulties, we will:
- Provide the correct file.
- Offer a replacement.
Please contact us at fran@fransdigitals.com with your order details and a description of the issue within 7 days of your purchase for assistance.
Eligibility for Resolution
To help us resolve any concerns, please provide:
• Your order confirmation or receipt.
• A description or screenshot of the issue.
Our team will respond within 48 hours to resolve your request.
Contact Us
We’re here to help! If you have any questions or concerns about your purchase, feel free to reach out at fran@fransdigitals.com.